Michael Graham Salon & Spa

Chris did such an amazing job. He is so chill and knows what he is doing when it comes to transforming your hair and not knowing what you want. Mia also did my color consultation and will be seeing her for any future color appointments. She was super friendly and clear on what it would take to get the hair the way I want it. They both had a great attention to detail. Thank you for an awesome first experience! I will be back for all my future hair needs.

I was looking for a quick and nice place to get my hair cut, not only was I able to get in that SAME day but the overall experience was phenomenal. Ashley cut my hair and I couldn’t ask for anyone better, she always made sure I was comfortable and asked if I had any allergies (which I do) and she made sure that the products she was using where going to be safe for me. Before my hair cut I had long unhealthy hair that was so damaged by the salon that had colored my hair 9 months prior. I wanted a change and i got what I asked for! I showed Ashley a few pictures and after looking at my hair and a few questions she immediately took my over to the washing station and told me what her plan was. I wanted to go shorter, three inches below my shoulder, and yet my hair was shorter than i may have pleased. my hair now is starting to grow out a little and still feels and looks absolutely amazing. After my mom had seen what an amazing job Ashley had done with my hair she booked an appointment a little less than a month ago and I couldn’t be more pleased with the outcome. If i could i would tell all my friends and family to come here and get their hair done! hopefully i can get an appointment soon to get my hair colored! i can’t wait to see how well of a job that will be! overall an amazing salon and experience. pricing: for a high end salon the pricing is very reasonable, yes it may be a little too much but your paying for the products that are being used which is well worth it. not to mention that this isn’t only a hair salon, but I was definitely come it to get my nails done and maybe get a facial, it’s all in one place and i don’t have to run around town to get it all done!!

I had an awful experience at Michael Graham Salon in Downtown Naperville. I made an appointment online for a partial highlight last week- my appt. was scheduled for Monday 1/16, since that was my only day off of work. Sunday night I checked to make sure what time my appointment was since I did not receive a confirmation text, which was strange as I had signed up while making the appt. After logging in, I noticed that my appt. was switched to Wednesday 1/18 without my consent. I knew for a fact that I did not make this change, so I canceled and rebooked for 1/16 again- luckily I was able to find an appt. The day of my appt., I was running a few min. late so I called the salon to let them know. The girl working at the front (Gianna) told me that she would have to make sure with my colorist- Thomas.She said I can't be more than 15 min. late and I told her I wouldn't be. When I arrived to the salon I was about 7-8 min. late. When I checked in with Gianna at the front (who happened to be FaceTiming while on the clock). She says: 'sorry Thomas can't see you today since there's been a mixup with his appointments.' Apparently someone had cancelled on him and then ended up coming in at the time of my appointment (and they let her do that knowing I was also on his schedule). I asked her why she couldn't have told me this when I just spoke to her earlier about running late to the appt. She said 'I've been calling you all morning' and I pulled out my phone to show her that I didn't receive a single call from them. She goes to the back to have Thomas come and talk to me directly. He was extremely rude, unprofessional and unapologetic. He didn't even seem to care that they made a mistake. When I asked him why they couldn't tell me this before I wasted 40+ min driving there? He goes off with the same excuse saying that we've been calling you, also at that point, Gianna interrupted (in a very defensive and rude tone) to go and 'check my call log'. I showed her my phone- and I asked her which number she would have called since I didn't get a SINGLE call from them. When she read off 3 incorrect numbers, it was obvious that they were lying about contacting me and could not admit there mistake. I don't know what they were thinking when doing this, but this was unprofessional at all levels. They couldn't even accommodate me in any way, instead he said that I should rebook my appt. with him. Lol. He really thought I would be coming back after all this? Now that I think of it, I'm grateful that Thomas did not do my hair. If the staff is so incompetent about something as simple as scheduling an appointment or even notifying the customer about a mixup, imagine what he would have done to my hair- no thank you. The only star I would give is for the manager I spoke with, Anne. She apologized but unfortunately could not find me a single appt that day or any of the other days I was able to come in after work. I don't think I could ever give this salon my business after this experience with them.

The team at Michael Graham did a wonderful job for my bridal party hair and makeup. I worked with Frankie and she was so patient with me during the trial process. I came in for several trials to help narrow down the style of hair and makeup for my wedding day. Everything turned out absolutely perfect! For a hot August day my hair stayed in place and my makeup stayed fresh looking all day. The bridal party all enjoyed working with the different stylists and loved their. hair. Overall the open concept of the salon was fun for us to all walk around and visit with each other while enjoying coffee and breakfast. Was a great experience!